About the Company:
Comfy 1 (called Creative Comfort Co. until about 2000) has been making sofas and chairs that responded to customers' needs since our early days in Cambridge, Massachusetts, where we started in 1970. Customization and distinctive designs, combined with outstanding durability, came to be what really set our products apart from the mass market furniture. The company grew to include outlets in the New York area and Portland, Maine. In late l996 high costs and a many-years-long downturn in the economy in the Northeast, especially in our Boston-area home base, inspired a move to the South, initially to eastern Tennessee. In early 2003 we moved to Virginia, to be closer to the Boston-Washington corridor where our major market was located. We are now in a very picturesque location in the town of Shenandoah, Virginia, where it was affordable to buy a large, sturdy old farmhouse and to have an adjacent building constructed for additional space, thereby escaping the expense of leasing a facility in a more densely-populated area.
Left, above: The new building, which includes our showroom and part of our work space. Middle rear: the large 1923 farmhouse where we have considerable storage and work space. Right, above: Some of the scenery that, along with low real estate costs, quiet surroundings and (almost always) very clean air, makes this location great for us.
This facility and showroom are centrally located in the eastern U.S., an easy two-hour drive from the Washington beltway or Richmond, four hours from Philadelphia, a little more from Pittsburgh but less from much of Pennsylvania and Maryland, and 30 minutes off the major north-south artery, I-81; and most of those are pleasant, scenic drives for customers who wish to visit us. However, we sell over half of our total volume to people who don't come to our showroom, but who can tell from our descriptions and pictures that we offer options, features and durability of construction that they want but which aren't available from normal stores.
Despite our satisfaction guarantee, we have had almost no returns since 2001 (the only returns since 2001 were two ottomans). The one major return (in 2001) was of a damaged shipment. We then improved our packing and soon zeroed in on shipping companies that handled our boxes carefully. All three returns were followed by prompt full refunds. We've had only five minor problems with shipping damage since then (involving damage to all-wood sofa backs in three of those cases) and made sure that all customers ended up satisfied. (Shipping of all-wood sofa backs is a special problem, but we have made still more improvements in packing to address that problem.)
The founder and owner, Don Meulenberg, continues to manage the company and to deal with customers.
Questions? Call 1-800-659-0436 or to send e-mail, click here.
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