About the Company:
Comfy 1 (previously called Creative Comfort Co.) has been making sofas and chairs that responded to local customers' needs since our early days in Cambridge, Massachusetts, where we started (at first as a part-time venture) in 1970. Customization and distinctive designs, combined with outstanding durability, came to be what really set our products apart from the mass market furniture. The company grew to include outlets in the New York area and Portland, Maine. In late l996 high costs and a many-years-long downturn in the economy in the Northeast, especially in our Boston-area home base, inspired a move to the South.
In early 2003 we moved from eastern Tennessee to a better location in the Fredericksburg area of north-central Virginia, which is now our home base. This facility is centrally located between Washington, D.C. and Richmond, about one hour from each, and 1 1/2 miles off the major north-south corridor, I-95. We are now able to conveniently make direct deliveries via our own vehicle to the sizable percentage of our customers who live between Richmond and the New York area. At the front end of our workshop, we have a showroom that is easily accessible to customers from the Washington-Richmond-Annapolis region, but customers often come from much farther to get a good look at and a feel of furniture that can become an important part of their households for decades to come.
But we also sell over half of our total volume to people who don't come to our showroom, who can tell from our descriptions and pictures that we offer features and quality that they want but which aren't available locally. Despite our satisfaction guarantee, we have had almost no returns since 2001 (the only returns since 2001 were two ottomans). The one major return (in 2001) was of a damaged shipment. We then improved our packing and soon zeroed in on shipping companies that handled our boxes carefully, All three returns were followed by prompt full refunds. We've had only three minor problems with shipping damage since then (involving damage to all-wood sofa backs in all three cases) and made sure that all three customers ended up happy. Shipping of all-wood sofa backs is a special problem, but we have made still more improvements in packing to address that problem.
New York/New Jersey-area customers: We will have a small display in the New York City/Jersey City area in the near future. For more information click here
The founder and owner, Don Meulenberg, continues to manage the company and to deal with customers.
Coming from the
Washington, D.C. area or from any place convenient to I-95:
(I-95 would normally be the fastest route for people coming from
the Washington, D.C. area or up or down the East Coast, but on a
summer Saturday morning it's very slow southbound.)
Get off at exit 133B, for Route 17 North (this exit is about three miles north of the exit for Fredericksburg). You will be forced to go in the correct direction on Rte. 17. Go to the fifth traffic light, at McWhirt Loop, which is just after a CVS on the left. Turn left there, follow the curve to the right, and you'll quickly see warehouse buildings on the left, including the one in which we are located. The first place you can turn left is between two buildings that are just past our building. Turn back to the previous building. We are in the last unit on the left in that building (unit 111 of 27 McWhirt Loop).
Driving from Manassas and other
locations well to the west and southwest of the Washington
It may be quicker to come to the south and east on Rte. 17, connecting from Rte. 28 or I-66. Not long after passing GEICO, you'll see the CVS ahead on the right just after the traffic light at McWhirt Loop. Turn right at McWhirt Loop, and follow the rest of the above instructions.
Questions? Call 1-800-659-0436 or to send e-mail, click here.
To return) to the Comfy 1 Home Page, click here.