Warranties

Satisfaction guarantee: If you are not satisfied with any product purchased from us (except for orders requiring unusual custom work): If you receive it by delivery in our van or truck, just say you want to return it at that time, once you have had a chance to inspect it. If you receive it in cartons as delivered by UPS or trucking company, return it in the original packaging, in unsoiled condition, within ten days. We will then refund everything you paid us; we will also pay the return shipping charges. If you want a component part replaced, the period for returns will be extended by the time necessary to get that part to you. In cases in which unusual custom work is part of the order, we will make every reasonable effort to correct any problems a customer finds with the product.

Long-term warranty: We will repair or replace, at no charge, any components of the frames or suspensions of our sofas, loveseats, chairs or sectionals that have a structural problem within ten years after purchase. We also guarantee that our cushion filling will provide good support for at least ten years after purchase. We will pay for shipping components both ways, when repairing or replacing.

In the very few cases of problems that we have heard about, we have sent a new component or a simple repair kit before receiving a damaged component back, so that the furniture was still usable in the meantime. (Installation of the replacement part was done by the by the customer, when not local to us.) But we reserve the right to expect the damaged part to be returned for repair.

(Note that this warranty does not contain the usual limitations about “if our inspection determines...” and only correcting “defects in materials or workmanship,” or other exclusions. Our seating products are made to take hard use and even abuse, and such things do not void our warranty. Also note that the usual warranty by other companies requires packing and shipping a couch frame to the manufacturer, at customer's expense, before the manufacturer decides whether they will repair it.)

Tables and ottomans: These are solidly built but are not constructed so as to withstand serious abuse. Our satisfaction guarantee applies during the first ten days. Beyond that: During the first five years after purchase, if you return a defective component to us, we will repair or replace it and return it to you at no charge unless our inspection finds that the problem resulted from abuse. We would determine abuse only in obvious cases, such as where the solid oak members are broken and shattered. In the latter case, we will repair or replace (at our option) the component and pay to return it to you (in the contiguous United States) for a maximum charge of $35; and we would try to keep the charge as low as possible. (Note that the leg assemblies, which are the only components really subject to damage, are easy to unscrew, becoming flat units which can be packed up and shipped inexpensively.)

Fabric covers should not be removed from the cushions for cleaning; they should be cleaned with upholstery shampoo, while the covers are on the cushions. Velvets and corduroys should only be cleaned professionally. Cushions should be rotated and turned occasionally (or frequently, depending on use; whenever you see signs of a cushion becoming mis-shapen), to distribute wear evenly.

27 McWhirt Loop, Ste. 111, Fredericksburg, VA 22508 1-800-659-0436, (540)370-1550

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